About US

Mystery Shopper JA (MSJA) is a specialist customer experience consultancy focused on evaluating customer experience, operational efficiency, and employee integrity. With more than a decade of expertise in Customer Service Training, Mystery Shopping, and a strong commitment to service excellence, the company delivers a comprehensive suite of services, including mystery shopping programs, customer service training, and market research.

MSJA leverages a network of over 22 trained and certified mystery shoppers strategically located across the island to provide thorough, on-the-ground evaluations. These services span key industries such as tourism, hospitality, retail, and financial services, ensuring that clients receive sector-specific insights that reflect real customer interactions.

The team at MSJA designs bespoke evaluation and improvement packages tailored to each client’s objectives, with a focus on maximizing return on investment. Our detailed approach goes beyond surface-level assessment, helping organizations uncover both strengths and weaknesses, and supporting the implementation of targeted changes that enhance the customer journey. Serving both emerging and established brands across Jamaica and the wider Caribbean, MSJA is dedicated to driving sustainable business growth.

Meet the Team

  • TENNECIA TYNDALE

    CHEIF EXECUTIVE OFFICER

    Tennecia Tyndale, the CEO and founder of Mystery Shopper JA, is a driven entrepreneur passionate about transforming customer service standards across Jamaica. With a focus on mystery shopping, market research, and customer service training, she empowers businesses to deliver exceptional customer experiences. Her leadership and innovative vision continue to position the company as the trusted industry leader throughout Jamaica and the Caribbean.

  • THRIECIA TYNDALE

    CHEIF OPERATING OFFICER

    Thriecia Tyndale, an expert in customer service who not only leads as the Chief Operating Officer for Mystery Shopper JA but also shares her extensive knowledge by teaching customer service and mindset training. Her passion for excellence drives her to mentor others, ensuring outstanding customer experiences both within and beyond her company. She has spearheaded new initiatives that have significantly increased client retention across all sectors.

  • KASHEEM LAWRENCE

    CHEIF MARKETING DIRECTOR

    Kasheem Lawrence is the Chief Marketing Officer (CMO) at Mystery Shopper JA, where she leads the company’s strategic marketing direction and brand development initiatives. She is responsible for designing and executing data-driven marketing strategies that enhance client acquisition, strengthen brand visibility, and position the company as a leader in customer experience intelligence across Jamaica.

  • D'MITRI TEAPE

    CHEIF TECHNOLOGY OFFICER

    D'mitri Teape, A driven professional leading the company’s technology strategy and digital infrastructure. With expertise in enterprise systems, IT operations, and scalable technology solutions, he oversees the development and optimization of the platforms that support our mystery shopping, market research and analytics. His commitment to innovation ensures our clients receive efficient, secure, and data-driven solutions.

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